Asking for help

Did you know that the Alcohol Drug Helpline is available 24/7 to support anyone concerned about their own, or someone else’s drug use?

The Alcohol Drug Helpline operates 24 hours a day, 7 days per week. It is a fully confidential, free professional service with trained addictions counsellors. You can reach them by calling 0800 787 797, or texting 8681.

You can also chat to the Alcohol Drug Helpline team online through the website, or:

  • Call the Māori Line on 0800 787 798 for advice and referral to kaupapa Māori services.
  • Call the Pasifika Line on 0800 787 799 for advice and referral to services developed for Pacific people.
  • Call the Youth Line on 0800 787 984 for advice and referral to services for young people.

So, what can you expect when you call the Helpline?

The Helpline offers a wide range of services to all of New Zealand. You can expect to be listened to, never judged and offered the support that will suit your needs. The team can provide brief assessments to help identify what your needs are and work with you to determine what the best course of action may be for you to take. They can also provide referrals to specialist services so you can access additional treatment if you need it.

The Helpline team can provide on-going support and case management for all those who are seeking a new way of life free from addiction. They can help with harm reduction techniques, guide you through the early stages of recovery and be there to support you any time you need some assistance.

Sometimes the thought of having to front up to an agency can be really frightening. For many, it’s a little easier to pick up the phone and talk.

  • Call free from a mobile or landline 0800 787 797
  • Text free 8681 and they'll text you back
  • Live chat at

So, if you’re worried about how drugs are affecting your life, or the life of someone you care about, give the Helpline a call.

Find out more about the Alcohol Drug Helpline at

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This article originally appeared on the Drug Help website.